Last updated: 21.05.2026

These Terms & Conditions apply exclusively to orders, deliveries, purchases, registrations, and use of the AWORIS website and online shop by business customers and professionally qualified purchasers.

AWORIS is a brand of SIROWA Biotechnologies GmbH. All contracts concluded through this website are concluded with SIROWA Biotechnologies GmbH as seller and contractual partner.

In these Terms & Conditions, references to “we”, “us”, and “our” mean SIROWA Biotechnologies GmbH.

By registering on, accessing, or placing an order through this website, you agree to be bound by these Terms & Conditions.

SIROWA Biotechnologies GmbH does not offer or sell products through this website to consumers. Access to and purchase of our products may be restricted in certain jurisdictions. It is the customer’s responsibility to ensure compliance with local laws and regulations.

1. Scope of Application

These Terms & Conditions govern all business relationships between SIROWA Biotechnologies GmbH and its customers in relation to the sale of goods, the registration for customer accounts, and the use of the AWORIS website and online shop.

This website and all contracts concluded through it are directed exclusively to business customers and professionally qualified purchasers acting in the course of their commercial, trade, independent professional, medical, scientific, research, manufacturing, processing, or resale activity. Contracts with consumers are not concluded through this website.

Any terms and conditions of the customer that differ from, conflict with, or supplement these Terms shall only apply if expressly confirmed by us in writing. The unconditional fulfilment of an order or acceptance of payment shall not be deemed acceptance of any differing terms.

These Terms also apply to all future and repeat orders.

2. Use of the Website

This website and all related content are provided for lawful use only. By using this website, you agree not to:

• use the website in any unlawful, misleading, fraudulent, or abusive manner;
• interfere with or disrupt the operation, security, or functionality of the website;
• attempt to gain unauthorised access to any part of the website, its systems, or related networks;
• copy, scrape, reproduce, distribute, modify, or commercially exploit any content without our prior written consent;
• submit false, incomplete, or misleading information.

We reserve the right to restrict, suspend, or terminate access to the website, customer accounts, or registration eligibility at our discretion if these Terms are breached or if there is reason to believe that access is being used contrary to the business-customer-only nature of this website.

3. Product Information and Availability

We make every effort to ensure that product descriptions, pricing, availability, images, and other content on this website are accurate and up to date. However, errors may occasionally occur.

All product presentations on the website are non-binding and do not constitute a legally binding offer.

We reserve the right to correct any typographical errors, inaccuracies, or omissions at any time, including after an order has been submitted. This includes errors relating to pricing, product descriptions, availability, shipping information, or promotional offers.

We also reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

The products offered through this website are not sold as medical devices. Depending on the individual product listing, they are offered as raw materials, precursor products, beauty-related products or ingredients, food supplement ingredients, or products intended for lawful professional further processing, manufacturing, research, or commercial resale.

The customer is solely responsible for ensuring that the intended purchase, import, use, formulation, processing, storage, handling, marketing, resale, or research application of the products is lawful and appropriate in the relevant jurisdiction and professional context.

4. Order Placement and Contract Formation

By placing an order through our website, you submit an offer to purchase the selected products.

An order placed through the website does not constitute acceptance by SIROWA Biotechnologies GmbH. A contract is only concluded once SIROWA Biotechnologies GmbH expressly confirms the order or dispatches the goods.

We reserve the right to refuse or cancel any order, including in cases where:

• the product is unavailable;
• payment cannot be authorised or completed;
• pricing or product information contains an obvious error;
• shipping restrictions apply;
• we suspect misuse, fraud, unauthorised resale, or circumvention of our registration or customer eligibility requirements;
• the customer is in breach of these Terms.

By registering and by placing an order, the customer confirms that it is acting exclusively in the course of a commercial, trade, independent professional, medical, scientific, research, manufacturing, processing, or resale activity and not as a consumer.

Registration on this website is permitted only for customers intending to purchase products for professional use, lawful further processing, manufacturing, research, or commercial resale. Private consumers are excluded from registration and ordering.

AWORIS and SIROWA Biotechnologies GmbH reserve the right to request appropriate information or evidence regarding the customer’s eligibility, professional background, intended use, business activity, resale activity, or processing activity before accepting or fulfilling an order.

If a customer provides inaccurate information regarding its status or circumvents the business-customer-only restriction, we reserve the right, to the extent legally permissible, to reject the registration, refuse the order, cancel the contract, suspend the customer account, or unwind the transaction even after order placement, confirmation, dispatch, or payment.

If an order is cancelled after payment has been made, any amount received for the cancelled order will be refunded or otherwise settled in accordance with the legal situation and the status of performance already rendered.

5. Prices and Payment

All prices are shown in EUR and include VAT where applicable. Shipping costs and any additional charges will be clearly indicated at checkout.

VAT is charged at the statutory rate applicable on the date of invoicing.

Unless otherwise agreed, payment is due in full and without deduction prior to dispatch of the goods.

If, in an individual case, a different payment arrangement is agreed, such deviating payment term shall be stated on the individual invoice and shall then be binding for both parties.

Payments must be made using the payment methods offered on the website or otherwise agreed by us in writing.

Delivered goods remain subject to retention of title in accordance with Section 11 until full payment of all amounts due arising from the respective business relationship has been received.

In the event of late payment, we reserve the right to charge statutory default interest and any reasonable costs incurred in recovering outstanding amounts.

Where, after conclusion of the contract, a material deterioration in the customer’s financial position becomes apparent and this endangers our claim for payment, we may withhold performance until payment or adequate security has been provided. If this is not provided within a reasonable period, we reserve the right to withdraw from the contract.

The customer shall only be entitled to set off claims or exercise rights of retention to the extent that the relevant counterclaims are undisputed, acknowledged by us, or finally adjudicated.

6. Subscription Orders

Where AWORIS offers subscription-based purchases or recurring deliveries, the following shall apply:

By selecting a subscription option, the customer authorises recurring orders in accordance with the selected billing interval.

Unless otherwise stated, subscriptions renew automatically at the end of each subscription period until cancelled.

The customer may cancel a subscription in accordance with the cancellation conditions stated on the website or in the order confirmation. Cancellation will take effect from the end of the current billing period unless otherwise stated.

We reserve the right to change subscription pricing upon prior notice. Any such change shall apply from the next billing cycle following notice.

Where permitted by law and unless otherwise expressly stated, payments already made for the current subscription period are non-refundable.

If no subscription programme is active at the time of purchase, this section shall apply only once such service is introduced.

7. Delivery and Lead Times

Our delivery obligations are subject to the timely and proper fulfilment of the customer’s obligations, in particular compliance with agreed payment terms.

Any delivery dates or lead times stated by us are approximate unless expressly agreed in writing as binding.

Unless otherwise expressly stated, any delivery time indicated on the website or at checkout is calculated on the basis of immediate successful payment in the checkout process.

If the customer chooses payment by bank transfer, this may interfere with the standard order processing workflow and may result in a process-related extension of approximately two additional business days after receipt of funds. Such delay shall not be deemed attributable to us.

Delivery periods commence only once our written confirmation has been issued, payment has been received where advance payment applies, and all technical, commercial, and logistical details have been clarified.

Any changes requested by the customer after the order has been confirmed may extend the delivery period accordingly.

Partial deliveries are permitted where reasonable.

If the customer fails to accept delivery or otherwise breaches duties to cooperate, we reserve the right to claim compensation for any resulting loss, damage, or additional costs incurred.

The occurrence of force majeure, unforeseen events, or non-delivery by suppliers for which we are not responsible shall entitle us to postpone delivery for the duration of the hindrance and a reasonable restart period.

8. Shipping and Transfer of Risk

Unless otherwise agreed, shipments shall be made by the method we consider most suitable.

Delivery is made to the address specified by the customer. The risk of loss or damage passes to the customer only upon physical delivery of the goods to the customer at the delivery address.

At the customer’s request and subject to reimbursement of additional costs, we may arrange express delivery, split shipments, or special shipping methods.

Unless we receive prior written instructions to the contrary, shipments may be insured at the customer’s expense.

9. Inspection, Defects and Warranty

The customer must inspect the goods immediately upon receipt with due care.

The customer is requested to inspect the goods upon delivery and to notify us of any visible defects, shortages, incorrect deliveries, or transport-related abnormalities without undue delay. For business customers, such notification should be made in writing within seven days of delivery.

Warranty claims do not apply in cases of normal wear and tear, improper handling, unsuitable use, negligent treatment, excessive use, inappropriate storage, failure to comply with specified storage conditions, unauthorised modifications or repairs carried out by the customer or third parties, or any use, processing, combination, relabelling, repackaging, or onward application not consistent with the intended product characteristics.

Where a defect for which we are responsible is established, we shall be entitled, at our discretion, either to remedy the defect or to supply replacement goods.

If repair or replacement fails, is impossible, or is unreasonable for the customer, the customer may withdraw from the contract or request an appropriate reduction in the purchase price, provided the complaint is justified.

If a complaint proves to be unjustified, we reserve the right to recover any expenses incurred.

To the extent permitted by law, any further warranty claims, especially claims for indirect or consequential damage, loss of profit, or other financial loss not directly affecting the goods themselves, shall be excluded.

Claims under mandatory product liability law remain unaffected.

The warranty period shall be one year from the passing of risk, to the extent legally permissible.

10. Returns

Returns are accepted only with our prior written approval.

Any approved returns must be made within four weeks of receipt of the goods and will only be accepted if the goods are unused, unopened, in their original packaging, and, where applicable, have been stored and handled in accordance with the specified storage conditions and still have a remaining shelf life of at least twelve months.

Goods that are temperature-sensitive, chilled, specially stored, sterile, custom-made, opened, relabelled, processed, or otherwise unsuitable for quality-controlled resale, reuse, or reintroduction into the supply chain are excluded from return unless the return is based on a valid defect claim.

11. Retention of Title

All goods supplied remain our property until all claims arising from the business relationship with the customer have been paid in full.

Until title has passed in full, the customer must handle the goods with due care and, where appropriate, store them properly and protect them against loss, damage, misuse, or access by third parties.

Until full payment has been received, the customer shall not pledge, assign by way of security, encumber, process, transform, relabel, repackage, combine, or otherwise further process the goods, nor permit any such acts by third parties, unless expressly agreed by us in writing.

Any resale, onward transfer, or use of the goods in further manufacturing, filling, compounding, relabelling, or other commercial processing is permitted only after title has fully passed to the customer through complete payment.

In the event of breach of this Section, in particular in case of non-payment, we shall be entitled to demand the return of the goods without this necessarily constituting withdrawal from the contract, unless expressly declared by us.

12. Intellectual Property

AWORIS is a brand of SIROWA Biotechnologies GmbH.

All content on this website, including but not limited to text, product descriptions, graphics, layouts, photographs, videos, branding elements, logos, trademarks, designs, and downloadable materials, is the property of SIROWA Biotechnologies GmbH, AWORIS, and/or their licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, transmitted, displayed, or otherwise used without our prior written consent.

The use of the AWORIS brand, our name, trademarks, product presentation, or brand assets without permission is strictly prohibited.

All illustrations, drawings, calculations, and product-, application-, or project-related documents provided by us remain our property and may not be made accessible to third parties without our prior written consent.

13. Website Availability and Third-Party Links

We do not guarantee that this website or any content, function, or feature will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or withdraw all or part of the website at any time without notice.

This website may contain links to third-party websites or services. Such links are provided for convenience only. We do not control and are not responsible for the content, availability, privacy practices, or terms of any third-party websites or services.

Use of third-party websites is entirely at your own risk.

14. Electronic Communications

By using our website or placing an order with us, you agree that we may communicate with you electronically in relation to your order, account, subscription, invoice, shipping, returns, registration, account verification, and other service- or order-related matters.

Electronic communications from us satisfy any legal requirement that such communications be made in writing unless mandatory law provides otherwise.

It is the customer’s responsibility to ensure that the contact details provided are accurate and up to date.

15. Limitation of Liability

Unless otherwise required by mandatory law, we shall only be liable for damages caused by intentional misconduct or gross negligence.

We shall not be liable for indirect, incidental, special, or consequential damages, including loss of profit, loss of revenue, loss of business opportunity, or loss of data, unless such liability cannot be excluded by law.

We shall not be liable for damage resulting from improper use, handling, storage, modification, further processing, formulation, or onward application of the goods after delivery.

Nothing in these Terms excludes or limits liability for death, personal injury, fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Claims under applicable product liability legislation remain unaffected.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

• force majeure;
• natural disasters;
• fire, flood, earthquake, or severe weather;
• war, terrorism, civil unrest, or governmental action;
• pandemics or public health emergencies;
• labour disputes or strikes;
• interruptions in transport, energy supply, or telecommunications;
• supply chain disruption or failure of suppliers.

In such circumstances, delivery and performance periods shall be extended for the duration of the disruption and for a reasonable restart period.

17. Data Protection and Privacy

Any personal data provided by the customer shall be processed in accordance with applicable data protection laws and our Privacy Policy.

Where cookies or similar technologies are used on the website, their use shall be governed by our Cookie Policy, where applicable.

18. Age Requirement and Customer Eligibility

By registering on this website and by placing an order, you confirm that you are at least 18 years of age or otherwise legally authorised to enter into binding contracts under the law applicable to you.

You further confirm that you are acting exclusively in the course of a commercial, trade, independent professional, medical, scientific, research, manufacturing, processing, or resale activity, and not as a consumer.

You further confirm that you possess the professional, commercial, or operational qualification appropriate for the intended purchase, use, onward processing, manufacturing, research application, or resale of the products ordered.

Only customers intending to further process, manufacture with, research, or resell the products may register and purchase through this website. Registration and purchasing by private individuals for personal consumption or personal end use are excluded.

19. Amendments to These Terms

We reserve the right to amend these Terms & Conditions at any time.

The version published on this website at the time of the order shall apply to that order, unless mandatory law requires otherwise.

Customers are encouraged to review these Terms regularly before using the website or placing an order.

20. Governing Law and Jurisdiction

These Terms & Conditions and all contracts concluded between SIROWA Biotechnologies GmbH and the customer shall be governed exclusively by the laws of Germany, expressly excluding the United Nations Convention on Contracts for the International Sale of Goods.

To the extent permitted by law, the place of jurisdiction shall be our registered place of business. We also reserve the right to bring proceedings at the customer’s place of business or residence.

21. Severability

Should one or more provisions of these Terms & Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Any invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic intent of the original provision.

22. Contact

For any questions relating to these Terms & Conditions or orders placed through the AWORIS online shop, please contact:

SIROWA Biotechnologies GmbH
operating the AWORIS brand and online shop
In der Stelzbach 1
65618 Selters
Germany

support@aworis.com